Case Study
Leads weren’t the problem, follow-up was. Winyourclients installed OS so leads are handled consistently, escalated correctly, and tracked end-to-end.
0% → 100%
Standardised end-to-end
74%
Churn reduced through automation
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Replaced a messy tool stack with one governed operating model the team could run across multiple locations.
~87%
Leads, bookings, walk-ins aligned.
From guesswork to clarity.
Turned scattered inquiries into a governed pipeline with cold/warm/hot routing and follow-up sequences that convert interest into viewings.
+47%
Viewings
-63%
Response Time
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87%
Tracked through pipeline stages
92%
Enquiry → Scheduled tracked
Replaced a Notion “CRM” with a governed operating system for outreach, lead routing, closing, and delivery tracking.
93%
Lead routing coverage
Pipeline adoption rate
Systematised booking, reschedules, follow-ups, and member onboarding with automated sequences and promotions.
91%
Post-visit + no-show flows
86%
Bookings tracked end-to-end
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